Payment is charged immediately at checkout not when the item ships.
If at any time you would like to cancel your Preorder for a full refund to method of payment please do so prior to shipment announcement on our website
If you need to cancel your Preorder or update in any way, please email LUK Ranch Boutique.
If you are ordering a Preorder item with an in-stock item, you will only be charged shipping once. We will not charge you again once your Preorder has shipped.
For Refunds on Preorders, you have 21 days from the day that you received the Order - not the date on the original invoice as this is the Order date.
The date listed on the Preorder page is an approximation communicated by our manufacturer and we only update as more information is provided. If you do not see an update then we do not have further information at this time
If at any time you need further details, please contact us and we will be happy to assist!